Sainsbury’s are doing it right

I recently saw this posted on Facebook by Jamie JaiB Byron

“This is amazing customer service… Made up to see there’s still company’s out there who make the effort to A: Read letters they receive & B: Respond to them… But then to just be out and out awesome about doing so makes me smile… Nice one Sainsburys!”

If you can’t read the response, it reads:

“Dear Lily,

Thanks so much for your letter. I think renaming tiger bread giraffe bread is a brilliant idea – it looks much more like the blotches on a giraffe rather than the stripes on a tiger, doesn’t it?

It is called tiger bread because the first baker who made it a loooong time ago thought it looked stripey like a tiger. Maybe they were a bit silly.

I really liked reading your letter so I thought I would send you a little present. I’ve put a £3 gift card in with this letter, if you ask your mum or dad to take you to Sainsbury’s you could use it to buy some of your own tiger bread (and maybe if mum and dad say its OK you can get some sweeties too!) Please tell an adult to wait 48 hours before using this card.

I’m glad you wrote in to us and hope you like spending your gift card. See you in store soon.

Yours sincerely

Chris King (age 27 & 1/3)
customer Manager

Enclosed: £3 gift card”

My favourite part of the letter is “Chris King (no relation) 27 and 1/3″

While the cynical part of me questions if Jamie Byron is working for Sainsbury’s, I’m going to remain optimistic and hope that there really are some lovely people working in Sainsbury’s head office.

Good work Sainsbury’s. With 6,464 likes and 1362 shares in just 14 hours, it’s obviously struck a chord with many.

Interning at M&S

For me it’s important important to get experience of what working in PR is really like, and even though I’m only in my first year, I’m taking up every opportunity possible.

When I walked up to a huge glass building with thousands of people coming in and out every day, it was safe to say I was intimidated. Compared to my previous part time jobs, it was needless to say that commuting to London to work for a huge corporation like M&S was a very big deal.

For the week I was mainly focused in the Lingerie department but also got to spend time in the Press Office, which was brilliant experience that I really enjoyed. This was on the eighth floor and I was told that a few people had suffered panic attacks when they get to the 10th floor, with the whole buildng and lifts being made of glass. While I have no known fear of heights, even I was feeling a little woozy when I got to the top (that sounds likes some philisophical metaphor, but I promise you it’s not).

My week at M&S included:

  • Shadowing PR and Marketing managers in pitches and meetings
  • Conducting my own research in M&S London stores and it’s competitors (a day in Oxford Street and Westfields visiting stores such as Selfridges and Debenhams… yawn, it’s a hard life!)
  • Preparing my own presentation to give to my boss… eek!
  • Sending off press samples for photoshoots, etc
  • Lots of office jobs and general running about!
Overall, I had a fantastic week. Getting to experience of what life working in the Big Smoke would really be like was really valuable, and something I could definitely see myself doing in the future. Despite the 5.30am starts in order to commute with some of Kents grumpiest folk – I loved every second!